CONTACT
Contact nib’s Adviser Partner Team
Contact our Adviser Partner team
nib’s Adviser Partner Managers are dedicated to helping understand how the nib solutions will meet the health and life insurance needs of your clients, engage in more healthy client conversations, and bring the nib proposition to life.
Self support & Adviser Service Managers
Talk to us about...
We can help with...
Self-service options
Adviser Service team
Agency Maintenance
- New agency applications
- Changes or updates to existing agencies
- System support
- nib adviser access registration and queries
Advisers can obtain a Member listings report via nib Adviser Access.
Contact your Adviser Partner Manager or email [email protected].
Adviser Support
- Member correspondence
- Queries around quoting
- Policy and member enquiries
- Request for policy information
Advisers can download current renewal certificates and access digital copies of forms, brochures, policy documents, etc. via nib Adviser Access.
Call 0800 238 642 or email [email protected]
Health New Business
- New business enquiries
- Policy document issuing
Advisers can get fast quotes and sign up clients to nib via nib Adviser Access.
Call 0800 238 642 or email [email protected]
Health Claims
- Existing claims and excess enquiries
- Questions about pre-approvals or claims
Policy holders can submit claims and pre-approvals or view claims history, status, and documentation anytime online at mynib.co.nz or via my nib NZ app.
Advisers can view the latest claims status updates for their clients via nib Adviser Access.
Advisers can view the latest claims status updates for their clients via nib Adviser Access.
Health Policy Changes
- Changing plans or excesses
- Adding and removing members
- Updating contact details
- Updating payment details
Policy holders can submit a query, change request, or update their contact details anytime online at mynib.co.nz or via my nib NZ app.
Call 0800 238 642 or go to nib.co.nz/contact-us
Health Underwriting
- Underwriting enquiries
- Reviewing policy loading and exclusions
Call 0800 238 642 or email [email protected]
Life Service
- New business enquiries
- Policy document issuing
- Policy maintenance
- Changing cover
Policy holders can submit a query, change request, or update their contact details anytime online at mynib.co.nz or via my nib NZ app.
Call 0800 238 642 or email [email protected]
Life Underwriting
- Underwriting enquiries
- Reviewing policy loading and exclusions
- Pre-assessments
Call 0800 238 642 or email [email protected]
Group Health
- New group quotes
- Group enquiries
- Group policy administration
Call 0800 238 642 or email [email protected]
nib Collateral
- Physical application forms, brochures, and nib envelopes
Advisers can order physical forms, brochures, and envelopes from Blue Star. Register with your UAN number.
REGIONAL MANAGERS
nib Adviser Partner Managers
AUCKLAND & UPPER NORTH ISLAND
Andrew Hurley
AUCKLAND & UPPER NORTH ISLAND
Arishma Singh
CENTRAL & LOWER NORTH ISLAND
Bridie Gear
SOUTH ISLAND
Blair Bisman
NATIONAL STRATEGIC ALLIANCE MANAGER